This means after 5 to 10 years of this cycle all that’s left of the company’s institutional knowledge is how to deliver for KPIs and the sycophants who best adapt to this reality. You get a hollowing out of the company.
That happened (and continues to happen) to my former employer.
After years of layoffs and outsourcing, the company doesn’t have anyone on staff anymore who knows how half of the systems work.
Theae days, if something is more than 5 years old, the operations and maintenance staff (entirely outsourced contractors now) have to pray the documentation is correct (or even obtainable) if they have a hope of fixing it if anything breaks.
That happened (and continues to happen) to my former employer.
After years of layoffs and outsourcing, the company doesn’t have anyone on staff anymore who knows how half of the systems work.
Theae days, if something is more than 5 years old, the operations and maintenance staff (entirely outsourced contractors now) have to pray the documentation is correct (or even obtainable) if they have a hope of fixing it if anything breaks.
My experience is nowadays documentation is even going to go away, as the answer to fixing things is more and more going to be “get Claude to fix it”