This seems a bit of an odd take. Matrix.org making their server freemium is up to them - charging some users to use the service (not the software) is a way of keeping the lights on. Better that than ads or selling user data. Lots of privacy focused orgs do the same - Proton, Tuta, Mailbox, Mullvad, IVPN. If people also have an issue with Element - don’t use Element, use one of the other apps.

If people are this upset, its not impossible (or even that hard) to migrate to a different server - or host your own.

Because claiming they don’t is not the same as being able to verify they don’t by making their code open source.

It’s ridiculously expensive. It’s not private if you have to link your searches to a paid account and none of those payment providers are private. They don’t seem to have open sourced any of their key functionality, meaning you have to trust them to not be collecting your activity data.

I spent a long time getting rid of software and using services that I either no longer trusted or was unable to make an informed choice due to their lack of open source code and I’m not going to take a retrograde step now. And that’s without the issue with their choice (a continued choice I believe) to use Brave results, a company I’m personally not prepared to support.

The code on the card is covered so Amazon might know you use Mullvad but they have no way of knowing what your account is.

Mullvad know your acct but they have no way of knowing how it is you paid other than maybe it being a scratchcard which they don’t track anyway.