Yum said the technologies developed in partnership with Nvidia will focus on three areas: drive-thru and call-center voice AI, computer vision to analyze operations and AI analytics at the restaurant level.
I got into an “argument” with what was probably an AI bot with Uber.
It seemed to give me a partial refund, but it actually gave me a full refund. I kept saying “I want the full refund”, and it kept saying “I can only give you this partial refund, and I won’t explain why”.
It turns out, it was doing the math wrong. It kept saying “After the refund, your new total is [higher than what it’s supposed to be]”. But the actual refund was accurate, which I didn’t notice at first.
I think it may have been including the tip I added into the price for the fare, or something.
Either way, a human would’ve been like “Oh yes that includes your tip as well”, or “I’m telling you the total of all your charges”, but the AI agent only had canned lines and “sorry, I can’t help you because we already adjusted your fare.”
Ah yes, pointing “ai” at the already-existing employee panopticon. So rather than having to look at recordings to see who stole from the register, you can have the “ai” hallucinate who did it and fire them unfairly.
That second one is disturbing.
After being forced to use AI customer service, I will boycott anything that uses it.
I’ve almost never been so angry as talking to a robot makes me.
Plus the restaurants have staff already. I’d rather see drive through go away than this.
I got into an “argument” with what was probably an AI bot with Uber.
It seemed to give me a partial refund, but it actually gave me a full refund. I kept saying “I want the full refund”, and it kept saying “I can only give you this partial refund, and I won’t explain why”.
It turns out, it was doing the math wrong. It kept saying “After the refund, your new total is [higher than what it’s supposed to be]”. But the actual refund was accurate, which I didn’t notice at first.
I think it may have been including the tip I added into the price for the fare, or something.
Either way, a human would’ve been like “Oh yes that includes your tip as well”, or “I’m telling you the total of all your charges”, but the AI agent only had canned lines and “sorry, I can’t help you because we already adjusted your fare.”
Yeah uber had the worst customer service and basically made it impossible to contact a human before LLMs
Your children have been placed into the custody of Carl’s Jr.
Can I still get my XTRA BIGASS FRIES™?
You are an unfit mother.
I refuse to use AI customer service. Just repeat “give me a real person” until it gives up and calls a real person
Ah yes, pointing “ai” at the already-existing employee panopticon. So rather than having to look at recordings to see who stole from the register, you can have the “ai” hallucinate who did it and fire them unfairly.