Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”
I appreciate the feedback. We both agree that American is the worst, and I think that is true.
I don’t fly as often as you, but I fly internationally and of the US airlines, Delta has been the most consistent for me. But then again, I still am bitter after getting stuck in an airport at 2 AM (flight was at 10) because United kept saying this plane will leave, just wait. They knew the whole time it was not going anywhere after I talked to some people that work there.
I have been stranded by many airlines, for many reasons, but rarely has one been so bold.